Respond to negative reviews on Google

A customer called me up today to ask how he could respond to negative reviews on Google. I had to write him an email, but I figured that I may as well do this one time, post it on our blog, and then share it for anyone that needs to know how to do this.
The steps are the following.
1. Login – in some cases, you may not even have a Google account, if that’s the case, just simply create a new one for you and your business. Literally, this is as easy as filling out your name and information on this form –
2. Go to Google and type in your “business name city reviews” (you’ll see that this comes up in the auto search, which means your customers are already looking up your reviews).
3. Click on your business page, and within the profile you’ll see an option for Is this your Business? And then “Manage this Page”  –select this option.
4. Follow through their wizard and enter the information about your business. It’s very important that you are consistent with this data through out all other listing authorities (CitySearch, Insiderpages, etc). Google will use the information inside THIS local listing as the master, and check the information with the other sites. Mirror the information entered with Google Reviews and use this as the master.
5. At the end of the process, you’ll need to enter your phone number to make sure that you are a real human. Enter your phone, and wait for the call verification.
That’s it. You’re now set up at Google Reviews, but now, it’s time to respond to that negative review.
If you want an example of how to effectively respond to a bad review, check below, the example of the Canadian photographer.
Negative Response
Here are the main points.
Be Respectful.
Respond in a timely manner (within a few days).
Own the issue, and address how you’ve either corrected or will correct it.
Be honest (goes without saying!)
Don’t get personal
By following these common sense guidelines, you should see a 20-30% success rate at having the negative reviewer change their comments. That’s worth doing!
Is it possible to remove or resolve fake or incorrect reviews?
Unfortunately, it’s not. Google doesn’t moderate their review listings and while you may spend a fortune trying to take the reviewer to court, it’s not against the law in the US or Canada to leave a review that is false. The better strategy is to encourage your customers to leave more positive reviews to bury the lone fake or false reviews.
If the review is fake, or perhaps even about the wrong business, it will be even more important to respond to that review explaining to future prospective clients that the review is fake. We’ve received dozens of comments from our clients and prospects telling us that a specific review is not about their business, but there is no response to the review. It’s great if YOU know a review is fake or false, but that doesn’t mean your prospective clients know that, so you’ll still be losing loads of potential business unless you address the issue head on, and respond to each fake or false review.
This is the proper way to respond to a negative review, and if done properly the reviewer will either retract their negative review or your response will render that review mute.
Have you some questions about how to manage your reputation? Check out our 8 class reputation toolkit. All you need to know about how to take control of your online reputation in 30 days at no cost.

Enhanced by Zemanta

Share this posts....

Share on facebook
Share on twitter
Share on linkedin

Related posts....


  1. erica

    Would be nice to show an example response for a false review

Leave a Reply

Your email address will not be published.


You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>


Music Teacher Software

The Power of Music Teacher Software:Revolutionize Music Education

If you have been a music teacher for some time, you have witnessed the revolution technology has brought to the classroom over the years. Young and old learners still rely on the wise guidance of music teachers like you, but … Read More

Featured Post
nanny jobs london

Nanny Jobs in London – Your Complete Handbook

There are plenty of well-paying babysitting and nanny job opportunities in London, but you must know where to look and what you need to land one. London is the biggest and wealthiest city in the United Kingdom, and most of … Read More

Featured Post
Scheduling Software for Babysitters

Simplifying Childcare: A Guide to Scheduling Software for Babysitters

Like many other professions and trades, the babysitting business keeps evolving- the adoption of tech is one of the good things to come to this humble trade. Babysitting scheduling software has improved so much in recent years that it’s almost … Read More

Featured Post
Nanny Booking Platform

The Ultimate Guide to Choosing the Perfect Nanny Booking Platform

A nanny booking platform is an online or mobile babysitting app that links guardians or parents with experienced and qualified child care providers. Through the platform, users get an efficient and convenient way of finding and booking reliable childcare professionals, … Read More

Featured Post
Nanny calendar app

Organize Your Childcare with Ease: Introducing the Nanny Calendar App

Scheduling and organizing your nanny’s roles and working hours can be challenging. For starters, scheduling is a repetitious task and doing it poorly can result in time wastage for the employer and job dissatisfaction for the nanny. But the good … Read More

Featured Post
Music teacher booking software

Revolutionize Your Music Teaching Business with Booking Software: A Comprehensive Guide

One of the core tasks of a music teacher is to ensure your students get the best education to edge them closer to achieving their life goals. But running a music teaching business needs lots of administrative work. For example, … Read More

Featured Post
music teacher management app

Streamline Your Music Teaching Business with Music Teacher Management App

Mobile applications like the music teacher management app have revolutionized how students learn and teachers teach. With technology evolving fast, the education system has become more exciting than it was in the past. Of course, it has brought numerous possibilities, … Read More

Featured Post
music teacher scheduling software

Streamline Your Schedule: The Benefits of Music Teacher Scheduling Software

If you’re a music teacher, you can do so much with the ideal music teacher scheduling software. Besides registering your students and distributing automated reminders, you can also schedule your lessons. Schools can leverage the software to track instructors’ availability, … Read More

Featured Post
best app for nanny schedule

The Ultimate Guide to Finding the Best App for Nanny Schedule

A nanny schedule app will help your nannies establish a routine. This reduces stress and improves efficiency. It also facilitates better decision-making for parents and eliminates uncertainties. With a proper plan, you’ll develop healthy habits to encourage better energy and … Read More

Featured Post
After School Care

What Every Parent Should Know About After School Care

Are you a working parent with school-going children? Do they leave school way before you leave work? Do you often worry about their safety when you’re away at work? An after school care program can be the ideal solution for … Read More

Featured Post